Refund policy

 

No returns accepted:

We take pride in our high health standards and maintaining our storage facilities. All products are kept in the most hygienic state, baring in mind that all baby goods are also perishable. Keeping our quality at the highest standard remains first. All of our products are shipped in brand new conditions and have never been opened. 

Shipping & Customs Policy

International Shipping & Customs

All orders are shipped from Europe. Once an order has been dispatched, it may be subject to customs inspections, clearance procedures, import regulations, duties, taxes, tariffs, or other government requirements in the destination country.

Please note that customs processing is conducted by government authorities and is completely outside of our control. As a result, delivery times are estimates only and may be extended due to customs delays.

We cannot expedite, influence, or guarantee the release of packages held by customs.

Refunds & Chargebacks

Delays caused solely by customs processing are not considered a failure to deliver by us and, on their own, do not qualify for an immediate refund or order cancellation while the shipment remains in transit.

If your order is delayed, we ask that you contact us before initiating a chargeback or payment dispute. We will work with the shipping carrier to investigate the shipment, provide updates, and assist in resolving the issue as quickly as possible.

If a shipment is ultimately declared lost by the carrier or cannot be delivered due to reasons within our responsibility, we will work with you to provide an appropriate resolution in accordance with our Refund Policy and applicable consumer protection laws.

By placing an order, you acknowledge and accept these shipping and customs conditions.